Water Emergencies

Most people who call us are not searching for a restoration company. They are searching for whatever is happening in their house right now: a brown ring on the ceiling, a warm patch on the floor, water coming out of a vent. These pages are written for that moment. Each one tells you what to do in the first ten minutes, what is probably causing it, and what a proper repair actually involves.

Answered live, 24/7If water is moving right now, call first and read afterwardsYou will reach the owner or a member of the crew, any hour. Not an answering service, and not a call centre reselling your details. Based in Pinehurst, covering Greater Houston and Montgomery County.

Call or text(713) 936-4546

Pick the one that sounds like your house

Above a ceilingWater heater burst in the atticThe tank has let go or the pan drain is blocked. What to shut off first, why the drain pan is not the safety net people assume it is, and why the water surfaces two rooms away from the heater.Summer, most commonAC leaking through the ceilingA blocked condensate line fills the pan and it spills onto the top of your ceiling. The first instruction is to switch the system off, and the reason it happened at all is usually a float switch that was missing or had failed.Under the houseSlab leakWarm patch on the floor, water running with everything off, a bill that keeps climbing. There is a five-minute test at the meter that settles it before you call anybody.Start here if unsureSpreading ceiling stainA stain that is bigger this week means water is still arriving. Mark it in pencil, date it, and the pattern tells you whether you are looking at the roof, the air conditioning or a pipe.Kitchen and laundryWasher, fridge or dishwasherSupply lines are under pressure whether anyone is home or not. Where to find the valve, and why the damage that matters is in the cabinet kick space and the subfloor rather than on the floor you can see.ContaminationSewage backupCategory 3 water, which changes everything: stop using water in the house, keep people out, and understand why carpet and pad are removed rather than cleaned.Not sure yetWater damage inspectionA stain, a smell, or a bill that does not add up, and you want to know whether there is water behind it. Infrared scan, meter confirmation, and a straight answer in about an hour. $49.

Not sure which one it is?

That is normal, and it is worth a few minutes rather than a guess, because a roof leak, a condensate overflow and a failed supply line all look identical from underneath and none of them are fixed the same way. Start with the spreading ceiling stain page. The pencil-and-date test on it costs nothing and narrows the answer down in about a day.

Or call and describe it. We would rather spend ten minutes on the phone telling you that you need a plumber, a roofer or an air conditioning technician than turn up and charge you to find that out.

What every one of these jobs has in common

The wet area is bigger than it looksWater travels along framing and under flooring. The visible mark is where it pooled longest, not the boundary. We map it with a meter against a dry reference reading elsewhere in the house.

Speed changes the jobClean water degrades with time, and past roughly 24 to 72 hours materials that could have been dried have to come out instead. Hours genuinely matter here, which is why we answer the phone at 3am.

Dry is a number, not a feelingReadings logged daily against a reference until materials hit standard. Equipment comes off each area when it is done rather than when the week is up, and you get the logs either way.

Background reading

Emergency water damageOur full water mitigation process, start to finish.Structural dryingPsychrometrics, dry standards and why the logs matter.Mold and moistureWhat the 24 to 72 hour window really means in a Houston home.

Not urgent? Send the details.

If the water is off and it can wait until morning, leave your details and a description of what you are seeing and we will call you back.