Data Sharing
Customer data is not shared with third parties for promotional or marketing purposes. Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Data Security and Unauthorized Access
Fire & Water Restorers Inc. maintains reasonable administrative, technical, and physical safeguards designed to prevent unauthorized access, use, disclosure, alteration, or loss of customer information. Access to personal information is limited to authorized personnel who require the information to provide services, communicate with customers, or perform legitimate business functions.
Fire & Water Restorers Inc. does not sell, rent, or transfer customer information to external organizations for promotional or marketing purposes. Mobile opt-in information and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.
SMS Messaging Program
Fire & Water Restorers Inc. uses SMS for general conversational messaging, including responding to customer inquiries, scheduling and confirming appointments, providing service and arrival updates, answering questions, and providing customer support.
Opting Out
You can cancel the SMS service at any time. Text STOP to the phone number from which you received messages. After you send STOP, we will send an SMS confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you later wish to receive messages again, you may opt in again.
Help
If you are experiencing issues with the messaging program, reply with the keyword HELP for more assistance, or contact Fire & Water Restorers Inc. at firewaterrestorers@gmail.com or (713) 936-4546.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
Message and Data Rates
Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on communication needs. For questions about your text or data plan, contact your wireless provider.
Consent
Consent to receive SMS messages is not a condition of purchase. Where applicable, customers may provide consent through an affirmative opt-in method. Customers may decline SMS communications and may opt out at any time by replying STOP.
Privacy
Information provided to Fire & Water Restorers Inc. is used to respond to inquiries, coordinate services, communicate regarding appointments and restoration work, and provide customer support. We do not sell customer information for promotional or marketing purposes.